AUBIS

Privacy Policy

Last updated: 24 March 2026

1. Introduction

AUBIS ("we", "our", "us") operates the website aubis.au and the AUBIS travel planning platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

  • Account Information: Name, email address, and profile picture when you sign up or log in.
  • Trip & Booking Data: Itinerary details, tour bookings, wishlist items, and travel preferences you provide.
  • Usage Data: Pages visited, features used, browser type, device information, and IP address.
  • Communications: Messages sent through our contact form or AI assistant.
  • Location Data: Approximate location based on IP address for language detection.

3. How We Use Your Information

  • To provide, maintain, and improve our travel planning services.
  • To process tour bookings and send booking confirmations.
  • To personalise your experience and provide relevant recommendations.
  • To send newsletters and promotional communications (with your consent).
  • To respond to your enquiries and provide customer support.
  • To detect, prevent, and address technical issues and security threats.

4. Third-Party Services

We use the following third-party services that may collect or process your data:

  • Rezdy: For tour booking and availability.
  • Google Maps: For map displays and location services.
  • OpenAI: For our AI travel assistant (Dingo).
  • Facebook: For social sharing features and page integrations.
  • Google Analytics: For website usage analytics.
  • Gmail SMTP: For sending transactional emails.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to access, correct, delete your personal data, opt out of marketing communications, and lodge a complaint with the OAIC.

8. Cookies

We use cookies and similar technologies to maintain your session, remember preferences, and analyse usage patterns.

9. Children's Privacy

Our service is not directed to individuals under the age of 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time and will post the new policy on this page.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at hello@aubis.au. See also our Terms of Service and Data Deletion page.